Store policies

Returns and refunds

We want you to receive the item you chose, in the condition promised. For merchandise help, email pdurivage33@gmail.com with your order number and the website where you placed the order.

Standard merchandise returns

You have 30 calendar days after delivery to tell us you would like to return ordinary, non-personalized merchandise, including if you chose the wrong size or color or changed your mind. Please email before sending anything back so we can provide our merchant return address and the correct return instructions. Send the item within 14 calendar days after notifying us. Do not send it to the printing partner or the address printed on its package unless our return instructions specifically direct you there.

For these voluntary returns, items should be unused, unwashed and unaltered. Trying an item on or inspecting it as you would in a shop is fine. Pack it securely; use the original packaging if you still have it. You pay change-of-mind return postage. We do not charge a restocking fee. Sale items follow the same rules.

Damage, errors or defects

If an item arrives damaged, defective, incorrect or substantially different from its description, contact us as soon as possible. Please report visible delivery or manufacturing problems within 30 calendar days of delivery when possible and include clear photos of the issue. This helps us resolve the problem with our production partner; it does not limit rights you have under consumer law.

We will arrange an appropriate replacement or refund and cover reasonable return costs when a return is required because of our error or a confirmed product problem. Do not send a damaged item back until we give you instructions. Keep it and its packaging available while we review the issue. We may resolve a documented problem without requiring a physical return.

Refunds and exchanges

Approved refunds go to the original payment method. For ordinary returns, we refund the returned product price and the attributable tax. Original delivery charges are refunded where law requires; expedited-delivery upgrades are not refunded for an ordinary change of mind. Merchant-fault refunds include applicable delivery charges. We do not require you to accept store credit.

We process voluntary-return refunds within 14 calendar days after the item is received. Statutory cancellation refunds follow the applicable legal deadline; where permitted, we may wait until the item is received or you provide proof of return dispatch, whichever happens first. Your payment provider may need additional time to show the credit. For a different size or color, return the original item under this policy and place a new order; we do not guarantee exchange stock.

Your consumer rights

This policy adds to your rights under applicable consumer law. It does not remove cancellation, faulty-goods, refund, replacement or other rights, or shorten any legally applicable time limit. Standard artwork printed after you order is not treated as personalized solely because production begins after purchase. If an item is genuinely personalized to your instructions, any applicable restriction will be clearly disclosed before purchase and will not remove faulty-goods rights.

This page covers physical merchandise ordered from this website. Books, digital content and services may have separate purchase terms. If you are unsure, contact pdurivage33@gmail.com before ordering.

Shipping and delivery

Physical merchandise is made after ordering and fulfilled through our connected Printify production partners. Production and carrier transit are separate stages. Items from different production partners may arrive in separate packages.

Shipping costs and destinations

Available shipping methods, supported destinations and the total shipping charge depend on the items, quantity and delivery address. The applicable options and charges are shown at checkout before you pay. Some products have fewer supported destinations than others. Merchandise prices on this website are in USD.

Timing

Production and delivery estimates vary by product and destination. An estimate for carrier transit does not include the time needed to make the item. Holidays, production volume, availability, customs and carrier conditions can affect timing. An estimated arrival date is not a guaranteed delivery date. If you need an item for a particular occasion, email pdurivage33@gmail.com before ordering.

Your address and order details

Check your delivery address, size and color before paying. If you notice an error, contact pdurivage33@gmail.com as soon as possible with your order number and the website where you ordered. Changes may no longer be possible once production or shipment begins. This does not remove cancellation or other rights you have under applicable consumer law.

International deliveries

Customs or import charges can apply. Charges collected at checkout are part of the displayed order total. Destination authorities may assess additional charges; responsibility for those charges follows the applicable order terms and law. We do not promise that every product ships to every country or that all international orders are duty-paid.

Delays and product problems

If an order is delayed, does not arrive, or arrives damaged or incorrect, email pdurivage33@gmail.com. We will investigate and explain the available resolution. If we cannot ship within an agreed shipping timeframe, we will notify you and provide the delay, cancellation and refund options required by applicable law. Supplier claim timetables do not replace your statutory rights.

For merchandise returns, use this website's Returns and Refunds policy. This page does not replace separate delivery or purchase terms for books, digital content or services.

Privacy

Contact

For privacy questions about PaulMichaelDurivage.com, email pdurivage33@gmail.com.

Website and order information

This website uses Squarespace for hosting and online commerce. Information you provide when contacting us or ordering helps us respond, manage your order and resolve customer-service requests. This may include your name, email, order details, delivery information and the contents of your message.

Payments

This store offers Squarespace Payments and a connected PayPal integration. The payment service you choose receives the information needed to process the transaction, including payment, billing and order information, and handles it under its own terms and privacy notice. We use order and transaction information to confirm purchases, handle refunds and keep required business records. Available payment options are shown at checkout. Squarespace’s privacy notice is Squarespace privacy notice; PayPal’s is PayPal privacy notice.

Email inquiries

When you email pdurivage33@gmail.com, your email address and message are handled through Gmail so we can receive and respond to your inquiry. Google’s privacy notice is Google privacy notice.

Website activity

Squarespace processes technical information about visits, such as IP address, browser and device details, visited pages, referral information and visit times. The enabled activity log can show individual visits and approximate location from the IP address. We use this information to understand site use and support website operation. Squarespace also handles some site-usage information for its own service security and integrity purposes. Its privacy notice explains that processing: Squarespace privacy notice.

Fulfillment

Printify and its production and delivery partners receive the information needed to produce and deliver physical merchandise. Product details, such as size and color, are part of that fulfillment information. Printify’s privacy notice is at Printify privacy notice.

Meta activity measurement

We use Meta Pixel to measure website visits and product activity. Meta receives information through this integration. Product-view information can include product identifiers, available product options and prices. Meta handles information it receives under its own privacy policies.

Cookies and choices

The website's cookie banner offers Accept all, Manage cookies and Decline all. You can use those controls to express your cookie preferences. Necessary website functions can continue when you decline nonessential cookies. Browser settings also let you manage cookies, although blocking them may affect how parts of the website work.

Retention and requests

From the publication of this policy, our retention approach is to keep personal information for as long as needed to handle the relevant request or order, meet applicable recordkeeping obligations and resolve disputes. Information that is no longer needed is deleted or anonymized where supported. Service providers have their own applicable retention obligations.

You can email pdurivage33@gmail.com to request access, correction or deletion of information about you, or to ask about privacy choices. We will handle your request according to applicable law and may need enough information to confirm that it concerns your data. Do not email passwords, verification codes or full payment details.

Placing an order does not subscribe you to an email newsletter. If you receive separately requested marketing email from us, use its unsubscribe option or contact us at the email above. An order or support request does not by itself authorize unrelated marketing.

Third-party destinations

If you follow a link to another website or contact us through a social platform, that service's privacy terms also apply to information you provide there.